Head of Digital, Marketing and (CX) Division in Baltics (Maternity cover)
We are looking for an experienced leader to head our Digital, Marketing, and Customer Experience (CX) division across the Baltics. This is a fixed-term maternity cover position for approximately two years. In this role, you will shape and lead regional marketing strategy, manage cross-country teams, and ensure strong brand visibility and a seamless customer journey. You will also be responsible for the digital development of the company, working closely with other business areas to drive customer-focused, data-driven growth and help position ERGO as a leading, innovative insurance company in the region.
Responsibilities:
Develop and lead Digital, Marketing, and Customer Experience (CX) strategies across the Baltics.
Align local plans with ERGO Group and ERGO Baltics targets, including regular reporting and collaboration.
Manage cross-functional teams, budgets, and strategic initiatives to drive performance and growth.
Set CX and customer journey standards, including digital UX.
Build brand awareness and monitor market trends, competitors, and customer insights to adjust strategies.
Oversee digital platforms, campaigns, sponsorships, and coordinate with Sales, Underwriting, Product Develop, and IT.
Ensure regional alignment of processes and participate in ERGO Group projects and external representation.
Our expectations:
Proven experience in managing complex marketing and communication projects, ideally in a regional or international setting.
Strong skills in data analysis, metrics-based decision-making, and marketing performance optimization.
Excellent leadership and stakeholder management capabilities, grounded in empathy and collaboration.
Track record of ownership and execution in a high-pace, agile environment.
Fluency in English and local language skills.
Familiarity with CX, digital customer journeys, brand management, and cross-channel marketing.
Alignment with ERGO's Baltic leadership values: trust, integrity, ownership, customer focus, teamwork, and leadership.
Why choose ERGO:
Our focus is on the well-being of our employees because it is a medium through which we can provide care and security to our customers. This is why we create a healthy, sustainable and positive working environment, where everyone can develop, grow and contribute. Grow with us – in an exciting job with lots of opportunities for growth!
Work-Life Balance
Work in a way that suits you – hybrid work model, workations, 5 additional vacation days, and flexible start times.
Focus on Professional Growth
Join a successful, growing international company where you can learn, grow, and work towards your career goals.
Financial Benefits and More
Health insurance after the probation period, substantial discounts on ERGO insurance products, home office setup compensation, bonuses, and gifts – all for ERGO employees.
Supportive Community
A professional and always helpful team is the foundation of our daily work. We strengthen our sense of community through company events, team-building activities, volunteering (with one extra day off for this), and other initiatives.
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More about ERGO
Important things don’t have to be complicated. We know how important it is for you to protect your family, home, health or even a long-awaited trip, so we strive to ensure that you can get insurance as simply as possible, with clear and understandable conditions and with trust. After all, you are making your future plans with us.
Life at ERGO
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