About ERGO
Simple because it matters
Important things don’t have to be complicated. We know how important it is for you to protect your family, home, health or even a long-awaited trip, so we strive to ensure that you can get insurance as simply as possible, with clear and understandable conditions and with trust. After all, you are making your future plans with us.
Customer - centric
Insurance offers a sense of security. We provide insurance protection people need. And we do it in a simple and humane way, being fair and approachable. That means you and your needs come first.
Employee - friendly
There’s a deeper meaning to what we do. We also have the most supportive colleagues, opportunities for personal development and a trusted company to grow with. At ERGO we shape a culture of diversity, collegiality, success and development.
Sustainable
Insurance is inherently a long-term commitment, which is why we at ERGO constantly consider the future. We make responsible choices, champion environmental and climate protection, foster a positive workplace culture and dedicate ourselves to helping others. More here.
ERGO in Lithuania
We are an insurance company that cares
Our guiding principle ‘Making insurance easier’ directs all our actions. We aspire to be there for you at every life stage, as an equal partner and positive influence for the future. Our strategy focuses on putting customers first, recognising that employees who feel supported are best equipped to provide the best service they can to the outside world. You can easily access us online and by phone, or seek insurance advice in more than 80 customer service centres across Lithuania. We maintain strong partnerships with approximately 300 life and non-life insurance intermediaries, over 100 brokerage firms, more than 130 healthcare providers, more than 100 car dealerships and 14 travel agencies.
According to Dive mystery shopper research, we have been recognised as the top insurer in customer service for five consecutive years.
Trusted
EUR 79.6 m in damages paid to our clients annually
Digital
97 % of our customers submit claims digitally, with average satisfaction of 88 %.
Stability
over 30 years of experience in insurance industry
1991
the first private foreign capital insurance company in Lithuania, ‘UAB Drauda’, was established.
1995
the first life insurance company in Lithuania, ‘Draudos gyvybės draudimas’, was established.
2001
the ERGO trademark was introduced.
2011
ERGO’s life insurance companies in the Baltics became ERGO Life Insurance SE.
2013
ERGO’s non-life insurance companies in the Baltics came together to form ERGO Insurance SE.
ERGO in the Baltics
We offer global expertise tailored to local needs
ERGO is one of the leading insurance groups in the Baltic states, offering a broad range of non-life, life and health insurance products. Insurance is a business based entirely on people. That’s why we take into account the different cultures of each country, but appreciate the synergies that come from working together. We share our insurance expertise and offer to clients’ needs adapted solutions for private and corporate clients with international coverage!
178.4 m EUR
in damages paid to our clients annually
640 000+
customers
90+
products
1,200
team members
Solutions to protect your life, health and property
In the Baltic countries, we offer ERGO insurance products through two companies. Non-life insurance solutions are provided by ERGO Insurance SE, while life and health insurance solutions are provided by ERGO Life Insurance SE company.
ERGO. Grow together.
Together, more than 1,200 insurance enthusiasts in our Baltic team are working to make our customers’ futures more secure. Our success is built by our people. This is why we want to provide them with a working environment that encourages development and diversity, allowing everyone to flourish. Our goal is to develop ERGO into a workplace, where we grow together as a team!
Want to join us?
Diverse
Our team is diverse – as are our customers.
Simple
We make the important simple – for both customers and colleagues.
Caring
We deliver a great customer experience across all channels and touchpoints.
ERGO worldwide
We are part of the international ERGO group ERGO Group AG, which is represented in more than 20 countries in Europe and Asia. Around 38,700 employees and sales partners work in the group. On an international scale, ERGO focuses on its core and emerging markets in Europe and Asia.
ERGO is part of Munich Re – one of the top providers of reinsurance, primary insurance and insurance-related risk solutions in the world. The company is built on innovation, exceptional expertise in every area of risk management and a solid financial foundation – strengths that customers can rely on when confronting extraordinary risks.
20+ bn
EUR revenues yearly
20+
countries internationally
38,700+
employees
144+
years of risk expertise
ERGO awards
We love our work from the bottom of our hearts. A caring and responsible attitude towards employees, customers and society as a whole is part of this. So is constant development. We are happy if others appreciate it, too.
TOP 50 employers in Lithuania in 2023 (Ranked 36th)
*CV-Online Top of the best employers in Lithuania
Equal opportunity wings 2022
*Granted by The Office of the Equal Opportunities Ombudsperson
Five times the best insurance customer service in Lithuania (since 2019)
*DIVE customer service survey
The most family-friendly workplace in Lithuania 2022 and 2023
*Granted by Ministry of Social Security and Labour of the Republic of Lithuania
ISO 14001:2015 environmental management certificate
*Issued by Bureau Veritas
Member the of Diversity Charter in Lithuania
*Granted by Ministry of Social Security and Labour of the Republic of Lithuania
Diverse Workplace Award 2023
*Granted by Ministry of Social Security and Labour of the Republic of Lithuania
